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Conference 2020

Co-VAL > Conference 2020

The Co-VAL project and the European Association for Research on Services (RESER) co-organise the ‘Co-VAL & 30th RESER International Conference: Value co-creation, Innovation and Digital Transformation in Public Services’, on June 18th – 19th 2020, in the University of Alcalá, in Alcalá, Madrid, Spain.

The conference builds on the work undertaken by Co-VAL, regarding value co-creation and innovation in European public administrations, aiming to better understand the latest trends in public service research towards an authentic transformation of public administration in Europe and worldwide.

The Co-VAL & 30th RESER International conference will be organised around the following tracks:

CHAIR: Stephen Osborne and Kirsty Strokosch, University of Edinburgh, UK
  • New theoretical approaches on value co-creation
  • New Public Governance and Public Sector Logic
  • Co-creation of public value and citizen participation
  • New dynamics and challenges for value co-creation in public services
CHAIR: Faiz Gallouj, Lille University, France
  • Service innovation for public services
  • Multiagent frameworks for public innovation
  • Public-private networks for social innovation
  • Third sector and social innovation in public services
CHAIR: Ines Mergel, University of Konstanz, Germany
  • Digital transformation, e-government and e-governance
  • User centered digital services and open governance
  • Disruptive technologies for public administration: AI and machine learning, big data and the application of block chains in public services
CHAIR: Anthony Arundel, Maastricht University, Netherlands
  • New metrics for public sector co-creation and innovation
  • Indicators for policy use
  • Use of big data to measure public sector innovation
  • Evaluation of public policies
CHAIR: Maria Røhnebæk and Rolf Rønning, Inland Norway University of Applied Sciences, Norway
  • Service Design
  • Design thinking for co-creation
  • Co-creation techniques for the public sector: AGILE, SCRUM, LEAN, etc.
  • Innovative public procurement
CHAIR: Lars Fuglsang, Roskilde University, Denmark
  • Living labs: Design, implementation and evaluation
  • Smart cities and local services
  • Geography and location of public services
  • Sustainability and the circular economy
CHAIR: Walter Ganz, Fraunhofer Institute, Germany
  • Value co-creation and co-innovation in private services
  • Servitization
  • Living labs and co-design in private sector
  • Lessons from service marketing, management and service science
CHAIR: Nano Mulder, ECLAC, United Nations, Chile
  • Services challenges for developing economies
  • Public sector reforms in developing economies
CHAIR: Marja Toivonen, Aalto University, Finland
  • Services, employment and jobs
  • Geography of services
  • Globalization and trade in services
  • Services marketing and management
  • Economics, regulation and competition in services
  • Other topics on services research
CHAIR: David Osimo and Francesco Mureddu, Lisbon Council, Belgium
  • Policy strategies for public sector transformation
  • Case stories of public sector transformation
  • Policies for transforming the public sector
  • Public living labs
  • Digital agendas and strategies
  • Citizens participation, participatory budgets and public consultations

Contributions can be conceptual, empirical, methodological, or policy-based. The authors must specify to which track they are submitting their papers/presentations in the registration form. This call welcomes both research papers (tracks 1-9) and cases provided by practitioners (track 10).


Abstract submission deadline 14 March 2020 
Notification of acceptance 28 March 2020
Full paper or extended abstract submission deadline 7 June 2020
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