The Digital Government Society (DGS) announces the 19th Annual International Conference on Digital Government Research – dg.o 2018, with a theme: “Governance in the data age”. The dg.o 2018 conference will be hosted by Delft University of Technology, Delft, the Netherlands.
Within the scope of the conference, Professor Dr. Ines Mergel, (Dpt of Politics and Public Administration at the University of Konstanz, Germany), had the chance to contribute with an article regarding the citizen-oriented digital transformation in the public sector.
Digital transformation has emerged as a term that describes the departure from digitization efforts to a full stack revision of the policies, processes and services in order to create simpler user experiences for citizens and frontline workers.
While previous waves of digitization focused on the transition from analog to (parallel) digital services to increase efficiency and effectiveness of government services, digital transformation aims to redesign and reengineer government services from the ground up to fulfill changing user needs. At the center of these efforts are users — both internal and external users — of digital services who are included in the digital transformation efforts.
This panel therefore brings together four aspects of digital transformation:
- dynamic capabilities as a precondition for digital transformation;
- co-design of digital services with users;
- digital co-production and co-creation to increase legitimacy of digital services; and
- co-creation with open data to improve digital service delivery.
You may download the full article here.
[Published in: Proceedings of the 19th Annual International Conference on Digital Government Research: Governance in the Data Age : dg.o 2018. – New York, New York, USA : ACM Press, 2018. – 122. – ISBN 978-1-4503-6526-0]