The Co-VAL consortium members are rather active in studying co-creation. A solid proof of that matter is the “Bringing the user perspective to the fore” article of , Professor Dr. Ines Mergel, (Dpt of Politics and Public Administration at the University of Konstanz, Germany), as published in the Innovative Verwaltung journal, the specialist medium for successful administration management.
In her article, Prof. Mergel explains that co-production of public services is created not only by administrative staff but in collaboration with citizens and civil society and supports the reason why the public administration must increasingly take a user perspective into account in order to provide their services effectively and efficiently.
You may download the article (in German) here.
Photo by Marcos Luiz Photograph on Unsplash