New Social Security Agency in Scotland
This case study looks at the development in designing the new Social Security Agency in Scotland and the experience of the current system which has been provided by the UK government. Social security is currently an area of change and reform in the UK, with the provision of the service being devolved from the UK Government to the Scottish Government under the Scotland Act (2016) which has permitted Scottish Ministers to develop new policies of social security entitlement. Subsequently, the Social Security (Scotland) Act 2018 has established the framework for the new system being developed in Scotland. It is with this Act that Social Security Scotland have been founded. This case study focuses on the design of new social security services in Scotland but reflects on service users’ experience of the social welfare system led by the system administered Department of Work and Pensions.