‘Stimulab’ is an incentive scheme, initiated in 2016 as a two years trial program, but is now prolonged for at least three more years. It was set up to stimulate public sector innovation by focusing on the citizens’ perspectives and user-oriented experimentation. It was an initiative from the political leadership in the Municipality and Modernization Ministry (MMM) aimed to innovate public sector.
In the assigning letter to the responsible Directorate (Difi) in 2016 from the Ministry an important task for Stimulab should be: “Stimulate public agencies to use innovative methods, included service design, aimed to develop complete services which is an improvement for the end-users, and gives efficient use of public resources” 
The task was given to The Agency for Public Management and eGovernment (Difi), who has the administration of the scheme, in collaboration with “Design and Architecture Norway (DOGA), who has high competence in service design. Public sector organisations (municipal or central government organisations) can apply for participation in the scheme. Projects that are accepted receive financial support ( 1-2 mill. N.kr) to be used for procurement of service design and innovation competence. Moreover, the projects are supported with professional guidance on how to work with service design and service innovation based on the ‘triple diamond’ process, which is used as the Stimulab method. 14 projects are granted support through Stimulab thus far (Stimulab Report, February, 2019), and eight of these have been completed and finalised. The remaining six projects were initiated in 2018 and are still at a development stage. Seven projects are accepted for 2019.
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Stakeholders & Beneficiaries
Digital Transformation Process
Results, Outcomes & Impacts
- Projects with concrete ( and measurable gains) after the projects are finished
- Projects who have developed tools already in use, but where the results will come later
- Projects were gains are identified but further development of the project is needed before a take out is possible