Student Learning Experience (LX) at Kodolányi János University
The Service-Design-methodology-based (SD) development project, aimed at improving students’ learning experience (LX), was requested by the university in December 2017. The contracted partner was an external consultancy company specialized in public, higher, and further education.
As a private university, Kodolányi must face high pressure from students’ side to be responsive towards “customer expectations”. The main goals of the project were to uncover (1) how students perceive their learning process at the university, (2) what their impressions are about its operation, (3) how far they are satisfied with the services provided, and to see (4) in which areas they wish for changes and improvements.
The project is viewed as an ongoing development process and has two data collection periods completed already (2017, 2019).
Stakeholders & Beneficiaries
Digital Transformation Process
Results, Outcomes & Impacts
- Thematic weeks: The new thematic week system (previous educational innovation) was not at all well taken by students: it was perceived as meaningless and forceful, not taking into consideration students’ working life outside of the university. The concept of the weeks was completely redesigned.
- Distance learning programme: Many students choose the university because of its distance learning programme, however, they got more and more dissatisfied with several features of the programme. While earlier online materials available for full-time and part-time students had been separated from those available for participants of distant learning programs, this limitation was lifted and online consultations had been recorded. The university plans to produce more pre-recorded and edited online materials in the future and has already organized Skype training for teachers.
- Administrative services: Based on the results both the Study Office and the Welfare Cabinet revised some of their administrative processes.