L.I.V.E. is the acronym for “Lab pour Imaginer la Ville Ensemble” (Lab to Imagine the City Together). The Living Lab approach is a methodology to co-design “user-friendly digital (public) services” with inhabitants and to imagine the “Smart and inclusive City”. L.I.V.E. was a political initiative of the mayors of 3 medium-sized cities in the Lille […]
The transparency programme Di@vgeia
The enhancement of democratic processes is becoming a crucial priority for many countries across Europe. Within this framework the Di@vgeia programme aims at increasing civic participation in the democratic process along with opening up public institutions to the civil society by making it more transparent and accountable for its actions. The Di@vgeia programme makes use […]
Center of Digital Innovation
The “Center of Digital Innovation” (CDI) aims to provide coordination and facilitation services to the digital economy and innovation ecosystem in Greece. CDI is positioned between the Ministry of Digital Governance and the Ministry of Development and Investments, connecting and supporting a network of Digital Innovation Hubs and acting as the public interface in a […]
Verschwörhaus
The Verschwörhaus was founded by the mayor of the city of Ulm. Its goal is to provide a space for the civil society where they can develop technological prototypes, experiment with digital tools and engage in voluntary work. For example, the Verschwörhaus is equipped with laser cutters, 3d-printers and woodworking tools. Therefore, the Verschwörhaus resembles […]
GovLab Arnsberg
GovLab Arnsberg is a living lab located at regional level and was founded in 2018 by the district president (Regierungspräsident). Main goal of GovLab Arnsberg is to facilitate user-centric design within the regional administration, to make the administration more efficient and enable them to make better decisions. Furthermore, the underlying problem of the regional administration […]
GovLab Austria
GovLab Austria was founded in 2016 by the chancellor’s office of the Austrians federal government and the Danube university Krems. In 2017 after a national election, the jurisdiction was moved from the chancellor’s office to the Bundesministerium für Öffentlichen Dienst und Sport (Federal Agency of Public Service and Sports (BMÖDS)). GovLab Austria is receiving financial […]
Residential care services and value creation.
This case study looks at a for-profit housing and care provider for older people and people with disabilities in Scotland. The organisation provides care at home, housing support, care homes and responder-type services in ten local authorities in Scotland. This organisation is skilled in providing services through the support of digital systems, such as the […]
New Social Security Agency in Scotland
This case study looks at the development in designing the new Social Security Agency in Scotland and the experience of the current system which has been provided by the UK government. Social security is currently an area of change and reform in the UK, with the provision of the service being devolved from the UK […]
Re-design of Council services
The case study investigates the re-design of council services. The case organization is an external consultancy agency that has been contracted to a Borough Council in the southeast of England to undertake the service design work. The service re-design work by the consultancy agency extends to all Council services whilst for the purposes of this […]
Design of the new Social Security Agency in Scotland
This case study looks at the design of the new Social Security Agency in Scotland and its services. The design aims of this case include creating a system that is distinctive from the one that have been administered by the Department for Work and Pensions (DWP); creating a seamless experience or journey for service users […]