“Two weeks ago, my wife and I where strolling around Madrid Central. Waiting to cross the street at an intersection with lights, she argued: “If what we look for is improving the mobility of pedestrians, we should suppress the green light for vehicles and pedestrians should be able to cross a street at any time.” […]
Observatory of the City
The Observatory of the City case study describes how the municipality of Madrid embarked in a radically new form of citizens’ participation: the citizens’ jury or assembly or as they called it “The Observatory of the City”. This case explores this Observatory as a services design example aiming to capture the general interests of the […]
Library of San Fermin
The Library of San Fermin case study is about how the The Madrid City Council started the construction of the library of San Fermin in response to a local demand that under the slogan “Library in San Fermín NOW” had been active for more than 25 years (since 1994, and more effectively since 2008). A […]
Plan FP+E
The Plan FP+E case study describes the Public Service Innovation Network for Social Innovation (PSINSI) that created the current Plan for Professional Education and Employment 2016-2019 in La Rioja region (Spain). The plan has guided the development of skills, the active employment policy, the integration and coordination of the available resources and the interrelations between […]
The Spanish General Secretary for Digital Administration
The General Secretary for Digital Administration offers the best case study in Spain for approaching value co-creation in the field of digital transformation, as it is the digital service team from central government in charge of national leadership and coordination. Fourteen head of Units and project managers of some of the most relevant projects have […]
Ageing with intellectual disabilities
The Spanish case study of the Alas Foundation project to serve ageing people with intellectual disabilities describes the co-creation and delivery efforts of a Public Service Innovation Network for Social Innovation (PSINSI) formed by the foundation management, employees, families, and to a minor extent, the disabled elderly. Current services for this population group are limited […]
Antropoloops
The Spanish Antropoloops Workshops project case study describes the promotion of inclusion through a series of culture-based workshops in the San José Obrero Primary School (Seville, Spain). Here a network of teachers, specialists, musicians, and artists got together and experimented remixing traditional music as a vehicle to promote cultural inclusion and celebration of diversity.
Carpe Diem Dementia Village
This case centres around dementia care and concerns the development of a ‘dementia village’ in one of Norway’s largest municipalities. The project is based on inspiration from the Dutch dementia village, the Hogweyk, and was initiated by politicians in the municipality after a visit to the Hogweyk in 2013. The new dementia care facilities are […]
Simplified follow-up
This case concerns efforts to improve counselling and follow-up services within the Norwegian Labour and Welfare Services (NAV). The aims of the ‘simplified follow-up’ project were to simplify, enhance quality and make the work-related follow-up of users more effective. The project was carried out between 2015 and 2019 and involved the development of various digital […]
Stimulab
‘Stimulab’ is an incentive scheme, initiated in 2016 as a two years trial program, but is now prolonged for at least three more years. It was set up to stimulate public sector innovation by focusing on the citizens’ perspectives and user-oriented experimentation. It was an initiative from the political leadership in the Municipality and Modernization […]