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Co-VAL Conference 2021

Co-VAL > Co-VAL Conference 2021

The Co-VAL project and the European Association for Research on Services (RESER) join forces at the 30th RESER International Congress: Co-creation and Innovation in the New Service Economy (January 21st – 22nd 2021) by organising the ‘Co-VAL Conference: Value Co-creation, Innovation and Digital Transformation in Public Services’ on January 22nd 2021 virtually.

The Conference builds on the work undertaken by Co-VAL, regarding value co-creation and innovation in European public administrations, aiming to better understand the latest trends in public service research towards an authentic transformation of public administration in Europe and worldwide.

The 30th RESER International Congress and Co-VAL Conference will be organised around the following tracks:

CHAIR: Stephen Osborne and Kirsty Strokosch, University of Edinburgh, UK
  • New theoretical approaches on value co-creation
  • New Public Governance and Public Sector Logic
  • Co-creation of public value and citizen participation
  • New dynamics and challenges for value co-creation in public services
CHAIR: Marie Chistine Monnoyer, University of Toulouse and Javier Reynoso, EGADE Business School, Monterrey
  • New theoretical approaches on value co-creation
  • Service Vision, Leadership and Strategy for Value Creation
  • New developments in services marketing and services management
  • New dynamics and challenges for value co-creation in services
CHAIR: Faiz Gallouj, Lille University, France
  • Service innovation for public services
  • Service innovation for private firms and smart services
  • Multiagent frameworks for public innovation
  • Public-private networks for social innovation
  • Third sector and social innovation services
CHAIR: Ines Mergel, University of Konstanz, Germany
  • Digital transformation, e-government and e-governance
  • User centered digital services and open governance
  • Disruptive technologies for public administration: AI and machine learning, big data and the application of block chains in public services
CHAIR: Anthony Arundel, Maastricht University, Netherlands
  • New metrics for public sector co-creation and innovation
  • New metrics for business innovation and services
  • Indicators for policy use
  • Use of big data to measure innovation
  • Evaluation of public policies
CHAIR: Maria Røhnebæk and Rolf Rønning, Inland Norway University of Applied Sciences, Norway
  • Service Design
  • Design thinking for co-creation
  • Co-creation techniques: AGILE, SCRUM, LEAN, etc.
CHAIR: Lars Fuglsang, Roskilde University, Denmark
  • Living labs: Design, implementation and evaluation
  • Smart cities and local services
  • Geography and location of public services
  • Sustainability and the circular economy
CHAIR: Walter Ganz, Fraunhofer Institute, Germany
  • Value co-creation and co-innovation in private services
  • Servitization
  • Living labs and co-design in private sector
  • Service marketing, management and service science
  • Digitalization for new services
  • Smart services
CHAIR: Nano Mulder, ECLAC, United Nations, Chile
  • International trade and FDI in services
  • Globalization of services and competitiveness
  • Services challenges for developing economies
  • Public sector reforms in developing economies
CHAIR: Pedro Costa, ISCTE – University Institute of Lisbon
  • Urban challenges and cities of services
  • Regional transformation from services
  • Services worlds
CHAIR: Marja Toivonen, Aalto University, Finland
  • Digitalization
  • Social implications of the new digital revolution
  • Services, employment and jobs
  • Services marketing and management
  • Economics, regulation and competition in services
  • Other topics on services research
CHAIR: David Osimo and Francesco Mureddu, Lisbon Council, Belgium
  • Policy strategies for public sector transformation
  • Case stories of public sector transformation
  • Policies for transforming the public sector
  • Public living labs
  • Digital agendas and strategies
  • Citizens participation, participatory budgets and public consultations

Contributions can be conceptual, empirical, methodological, or policy-based. The authors must specify to which track they are submitting their papers/presentations in the registration form. This call welcomes both research papers (tracks 1-9) and cases provided by practitioners (track 10).


Abstract submission deadline 30 September 2020 
Notification of acceptance up to 10 October 2020
Full paper or extended abstract submission deadline 10 December 2020
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