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Co-VAL Conference 2021

Co-VAL > Co-VAL Conference 2021

The Co-VAL project and the European Association for Research on Services (RESER) join forces at the 30th RESER International Congress: Co-creation and Innovation in the New Service Economy (January 21st – 22nd 2021) by organising the ‘Co-VAL Conference: Value Co-creation, Innovation and Digital Transformation in Public Services’ on January 22nd 2021 virtually.

The Conference builds on the work undertaken by Co-VAL, regarding value co-creation and innovation in European public administrations, aiming to better understand the latest trends in public service research towards an authentic transformation of public administration in Europe and worldwide.


Program Thursday, January 21st, 2021 

CHAIR: Jose Vicente Saz, UAH Chancellor
  • Markus Scheuer, RESER, Anna Triantafillou Co-VAL, Luis Rubalcaba, UAH
  • Fernando de Pablo. Madrid Digital Office Director. Ex-Secretary General for Digital Transformation
CHAIR: Luis Rubalcaba, University of Alcala
  • Alex Roberts, OECD: Moving beyond sporadic innovation: Lessons learned from OPSI
  • Emanuele Baldacci, Director of Digital Services at DG DIGIT, European Commission
CHAIR: Rolf Ronning, University of Lillehammer, Norway
  • Jakob Trischler, CTF Service Research Center, Karlstad (Sweden)
  • Selected Co-VAL findings:
  • Stephen Osborne, University of Edinburg, UK, on value co-creation
  • Maria Røhnebæk, University of Lillehammer, Norway, on service design
CHAIR: Anna Triantafillou, ATC, Greece
  • Gianluca Misuraca, Danube University Krems, Austria
  • Discussion: selecting Co-VAL findings by: Ines Mergel, Konstanz University, Germany
  • Concluding remarks by David Osimo and Francesco Mureddu, Lisbon Council, Belgium
CHAIR: Asa Barton, DG CNECT H4. European Commission
  • Co-VAL – Anna Triantafillou, ATC, Greece
  • COGOV- Keith Shaw, Northumbria University, UK
  • ENLARGE – Cristina Vasilescu and Erica Melloni, Institute for Social Research, Italy
  • CITADEL & TOKEN – Marcos Fernández Gutiérrez, University of Cantabria, Spain
  • TROPICO – Lise Hellebø Rykkja and Line Marie Sørsdal, University of Bergen, Norway
CHAIR: Ada Scupola, Roskilde University. A dialogue with:
  • Paz Sánchez, Spanish Women for Public Innovation Association
  • Lea Giménez, IDB and ex Paraguay vice minister and previous member a WBG poverty and gender team
  • Mary Feeney, Professor of ethics in public affairs Arizona State University and author of “Power in Editorial Positions: A Feminist Critique of Public Administration”
CHAIR: Luis Rubalcaba, University of Alcala
  • Mary Feeny, Arizona State University, School for Public Affairs, US

Program Friday, January 22nd, 2021 

CHAIR: Kentaro Watanabe, National Institute of Advance Industrial Science and
Technology (AIST), Japan and Marja Toivonen, Aalto University, Finland
CHAIR: Paul Windrum, University of Nottingham, UK
  • Marja Toivonen, “Public innovation” Aalto University, Finland
  • Faïz Gallouj (University of Lille, France) on innovation networks
  • Selected Co-VAL findings:
  • Anthony Arundel (UNU-Merit, The Netherlands) on public innovation metrics
  • Lars Fuglsang, (Roskilde University, Denmark) on living labs
  • Faïz Gallouj (University of Lille, France) on networks for social innovation
RESER Session A) Innovation and services journals:
  • Maria Savona, Editor of Research Policy
  • Levent Altinay, Editor of the Services Industrial Journal
  • Faiz Gallouj, European Review of Service Economics and Management
Co-VAL Session B) Public administration journals:
  • Stephen Osborne, Editor of Public Management Review
  • Mary K. Feeny, Editor of the Journal of Public Administration Research and Theory (tbc)
  • Paolo Roberto Graziano, Editor of Governance
  • Edoardo Ongaro, Editor of Public Policy and Administration
  • Lea Giménez, IDB, Institutions for Development, Innovation for Citizen Services
  • World Bank Group, Representative (tbc)
  • Alejandro Sabarich, CAF Digital Innovation for States
  • Francisco Velázquez, CLAD
CHAIR: David Osimo, The Lisbon Council, Belgium
CO-CHAIR: Dan Chenok, C. for The Business of Government, IBM Global, US
Walter Ganz, Fraunhofer Institute, IAO, Germany; Miquel Estape, LivingGob, Barcelona; Francisco Rojas, Novagob e Innolabs; Dan Chenok, Center for The Business of Government. IBM, US; Gianluca Misuraca, European Commission, Joint Research Center; Francesco Mureddu, The Lisbon Council

The 30th RESER International Congress and Co-VAL Conference will be organised around the following tracks:

CHAIR: Stephen Osborne and Kirsty Strokosch, University of Edinburgh, UK
  • New theoretical approaches on value co-creation
  • New Public Governance and Public Sector Logic
  • Co-creation of public value and citizen participation
  • New dynamics and challenges for value co-creation in public services
CHAIR: Marie Chistine Monnoyer, University of Toulouse and Javier Reynoso, EGADE Business School, Monterrey
  • New theoretical approaches on value co-creation
  • Service Vision, Leadership and Strategy for Value Creation
  • New developments in services marketing and services management
  • New dynamics and challenges for value co-creation in services
CHAIR: Faiz Gallouj, Lille University, France
  • Service innovation for public services
  • Service innovation for private firms and smart services
  • Multiagent frameworks for public innovation
  • Public-private networks for social innovation
  • Third sector and social innovation services
CHAIR: Ines Mergel, University of Konstanz, Germany
  • Digital transformation, e-government and e-governance
  • User centered digital services and open governance
  • Disruptive technologies for public administration: AI and machine learning, big data and the application of block chains in public services
CHAIR: Anthony Arundel, Maastricht University, Netherlands
  • New metrics for public sector co-creation and innovation
  • New metrics for business innovation and services
  • Indicators for policy use
  • Use of big data to measure innovation
  • Evaluation of public policies
CHAIR: Maria Røhnebæk and Rolf Rønning, Inland Norway University of Applied Sciences, Norway
  • Service Design
  • Design thinking for co-creation
  • Co-creation techniques: AGILE, SCRUM, LEAN, etc.
CHAIR: Lars Fuglsang, Roskilde University, Denmark
  • Living labs: Design, implementation and evaluation
  • Smart cities and local services
  • Geography and location of public services
  • Sustainability and the circular economy
CHAIR: Walter Ganz, Fraunhofer Institute, Germany
  • Value co-creation and co-innovation in private services
  • Servitization
  • Living labs and co-design in private sector
  • Service marketing, management and service science
  • Digitalization for new services
  • Smart services
CHAIR: Nano Mulder, ECLAC, United Nations, Chile
  • International trade and FDI in services
  • Globalization of services and competitiveness
  • Services challenges for developing economies
  • Public sector reforms in developing economies
CHAIR: Pedro Costa, ISCTE – University Institute of Lisbon
  • Urban challenges and cities of services
  • Regional transformation from services
  • Services worlds
CHAIR: Marja Toivonen, Aalto University, Finland
  • Digitalization
  • Social implications of the new digital revolution
  • Services, employment and jobs
  • Services marketing and management
  • Economics, regulation and competition in services
  • Other topics on services research
CHAIR: David Osimo and Francesco Mureddu, Lisbon Council, Belgium
  • Policy strategies for public sector transformation
  • Case stories of public sector transformation
  • Policies for transforming the public sector
  • Public living labs
  • Digital agendas and strategies
  • Citizens participation, participatory budgets and public consultations