Co-VAL project will pursue the introduction of a new paradigm of public service design and delivery. In fact, the project team wants to discover, analyze, and provide policy recommendations for transformative strategies based on the value created via the joint participation of various stakeholders in public administration’s decision making processes. For that matter, the partners will study the paradigm shift from the traditional top-down model of service design, to demand and bottom-up driven models. As per the latter, citizens, civil servants, private and third sector organizations will voluntarily participate in the development of transformative innovations that can address changing needs and solve social problems. The Co-VAL value co-creation concept aims to produce three outcomes.
An integrated conceptual framework to understand the process of value co-creation in public service delivery, developing and operationalising existing approaches and integrating service innovation multi-agent frameworks. This will be complemented by an evaluation of different approaches to knowledge transformation in public administration, both in terms of their process and their impact.
New metrics for public administration transformation and new empirical case studies on existent and ongoing efforts to develop innovative public services in ways that enable the co-creation of value.
Policy tools for implementing new ideas and scaling up best-practice experiences that effectively use value-co-creation to unlock social assets. The policy tools also include indicators for monitoring and evaluating existing initiatives to support public service transformation.