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Public Service Design

Service design is gaining attention as a promising approach for innovation and renewal of public services. This website clarifies the service design concept, and it provides access to resources and tools for the planning and implementation of service design projects. You will also find reflections on potential challenges involved, and access to various resources and literature providing sources for further learning. The content for this website is based on studies of service design conducted as part of the research project COVAL, funded through the EU-program Horizon 2020. The website presents extracts from the study’s tools-report, which can be downloaded here.

Concepts

Concepts

Clarifies key terms and concepts and can be helpful for navigating in the broader literature on design and service design

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Planning

Planning

Provides access to process models and key issues to reflect on in the planning phases of service design

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Tools

Tools

Provides access to concrete tools that can be useful for carrying out service design projects including links to various online resources

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Challenges

Challenges

Discusses potential challenges involved in applying service design in public service contexts

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Resources

Resources

Lists and structures resources and literature that can provide further inspiration and support to practical work with service design in public services

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