Below is an overview of selected literature and resources that may provide further inspiration and support to public service organisations that seek to learn more about service design.
- Bason, C. (2010). Leading public sector innovation: Co-creating for a better society. Policy Press.
- Bason, C. (2017). Leading public design: Discovering human-centred governance. Policy Press.
- Junginger, S. (2017). Transforming public services by design: Re-orienting policies, organisations, and services around people. Routledge.
- Schaminée, A. (2018). Designing with-in public organisations: Building bridges between public sector innovators and designers. Bis Publishers.
- Polaine, A., Løvlie, L. & Reason, B. (2013). Service design: From insight to implementation. Rosenfeld Media.
- Reason, B., Løvlie, L. & Brand Flu, M. (2015). Service design for business: A practical guide to optimizing the customer experience. John Wiley & Sons, Incorporated.
- Schneider, J., Stickdorn, M., Bisset, F., Andrews, K. & Lawrence, A. (2010). This is service design thinking: Basics, tools, cases. BIS Publishers.
- Stickdorn, M., Lawrence, A., Hormess, M. E. & Schneider, J. (2018). This is service design doing: Applying service design thinking in the real world: A practitioners’ handbook. O’Reilly.
- Stickdorn, M., Hormess, M. E., Lawrence, A. & Schneider, J. (2018). This is service design methods: A companion to this is service design doing: Expanded service design thinking methods for real projects. O’Reilly Media, Inc.
- Norman, D. (2013). The design of everyday things (Rev. and expanded ed.). Basic Books.
- Carlsen, A., Clegg, S. & Gjersvik, R. (2012). Idea work: Lessons of the extraordinary in everyday creativity. Cappelen Damm akademisk.
- Knapp, J, Kowitz, B. & Zeratsky, J. (2016). Sprint: How to solve big problems and test new ideas in just five days. Transworld Digital.
- Designing for public services (Nesta, Idea and Design for Europe)
- The Scottish approach to service design
- The Social Design Methods Menu (Kimbell & Julier, 2012)
- Design Thinking for Public Service Excellence (UNDP)
- Human Centred Design Toolkit (Queensland Government)
- Public Service Design—A guide for the application of service design in public organisations
- The service design playbook (British Columbia Government Communications and Public Engagement)
- The journey to the interface (DEMOS)
- Designing out waiting times for breast cancer (Designit)
- An introduction to service design and a selection of service design tools (Design council, UK)
- Design thinking bootleg (Dschool, Stanford)
- JAMK Service Design Toolkit (JAMK University of Applied Sciences)
- Playbook for innovation learning (NESTA)
- Open collection of tools and tutorials
- Tools made available from Live works design agency
- Hyper Island Toolbox
- Usability.gov