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Below is an overview of selected literature and resources that may provide further inspiration and support to public service organisations that seek to learn more about service design.

  • Bason, C. (2010). Leading public sector innovation: Co-creating for a better society. Policy Press.
  • Bason, C. (2017). Leading public design: Discovering human-centred governance. Policy Press.
  • Junginger, S. (2017). Transforming public services by design: Re-orienting policies, organisations, and services around people. Routledge.
  • Schaminée, A. (2018). Designing with-in public organisations: Building bridges between public sector innovators and designers. Bis Publishers.
  • Polaine, A., Løvlie, L. & Reason, B. (2013). Service design: From insight to implementation. Rosenfeld Media.
  • Reason, B., Løvlie, L. & Brand Flu, M. (2015). Service design for business: A practical guide to optimizing the customer experience. John Wiley & Sons, Incorporated.
  • Schneider, J., Stickdorn, M., Bisset, F., Andrews, K. & Lawrence, A. (2010). This is service design thinking: Basics, tools, cases. BIS Publishers.
  • Stickdorn, M., Lawrence, A., Hormess, M. E. & Schneider, J. (2018). This is service design doing: Applying service design thinking in the real world: A practitioners’ handbook. O’Reilly.
  • Stickdorn, M., Hormess, M. E., Lawrence, A. & Schneider, J. (2018). This is service design methods: A companion to this is service design doing: Expanded service design thinking methods for real projects. O’Reilly Media, Inc.
  • Norman, D. (2013). The design of everyday things (Rev. and expanded ed.). Basic Books.
  • Carlsen, A., Clegg, S. & Gjersvik, R. (2012). Idea work: Lessons of the extraordinary in everyday creativity. Cappelen Damm akademisk.
  • Knapp, J, Kowitz, B. & Zeratsky, J. (2016). Sprint: How to solve big problems and test new ideas in just five days. Transworld Digital.