{"id":17,"date":"2021-06-23T12:35:51","date_gmt":"2021-06-23T12:35:51","guid":{"rendered":"https:\/\/www.co-val.eu\/service\/?page_id=17"},"modified":"2021-07-06T14:51:12","modified_gmt":"2021-07-06T14:51:12","slug":"resources","status":"publish","type":"page","link":"https:\/\/www.co-val.eu\/service\/resources\/","title":{"rendered":"Resources"},"content":{"rendered":"<p>[vc_row][vc_column width=&#8221;1\/6&#8243;][\/vc_column][vc_column width=&#8221;4\/6&#8243;][vc_column_text]Below is an overview of selected literature and resources that may provide further inspiration and support to public service organisations that seek to learn more about service design.[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/6&#8243;][\/vc_column][\/vc_row][vc_row][vc_column width=&#8221;1\/6&#8243;][\/vc_column][vc_column width=&#8221;4\/6&#8243;][vc_tta_accordion active_section=&#8221;&#8221;][vc_tta_section title=&#8221;Textbooks on design thinking\/service design in public services&#8221; tab_id=&#8221;1497535689213-ef1e7c95-290a&#8221;][vc_column_text css=&#8221;.vc_custom_1625573175827{padding-top: 10px !important;}&#8221;]<\/p>\n<ul class=\"fa-ul\" style=\"color: #8c8c8c;\">\n<li><i class=\"fa fa-angle-right\" style=\"color: #14a99f; padding-right: 2%;\"><\/i>Bason, C. (2010). Leading public sector innovation: Co-creating for a better society. Policy Press.<\/li>\n<li><i class=\"fa fa-angle-right\" style=\"color: #14a99f; padding-right: 2%;\"><\/i>Bason, C. (2017). Leading public design: Discovering human-centred governance. Policy Press.<\/li>\n<li><i class=\"fa fa-angle-right\" style=\"color: #14a99f; padding-right: 2%;\"><\/i>Junginger, S. (2017). Transforming public services by design: Re-orienting policies, organisations, and services around people. Routledge.<\/li>\n<li><i class=\"fa fa-angle-right\" style=\"color: #14a99f; padding-right: 2%;\"><\/i>Schamin\u00e9e, A. (2018). Designing with-in public organisations: Building bridges between public sector innovators and designers. Bis Publishers.<\/li>\n<\/ul>\n<p>[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;Textbooks on service design (generic)&#8221; tab_id=&#8221;1625492752626-82b603d5-f71d&#8221;][vc_column_text css=&#8221;.vc_custom_1625573385776{padding-top: 10px !important;}&#8221;]<\/p>\n<ul class=\"fa-ul\" style=\"color: #8c8c8c;\">\n<li><i class=\"fa fa-angle-right\" style=\"color: #14a99f; padding-right: 2%;\"><\/i>Polaine, A., L\u00f8vlie, L. &amp; Reason, B. (2013). Service design: From insight to implementation. Rosenfeld Media.<\/li>\n<li><i class=\"fa fa-angle-right\" style=\"color: #14a99f; padding-right: 2%;\"><\/i>Reason, B., L\u00f8vlie, L. &amp; Brand Flu, M. (2015). Service design for business: A practical guide to optimizing the customer experience. John Wiley &amp; Sons, Incorporated.<\/li>\n<li><i class=\"fa fa-angle-right\" style=\"color: #14a99f; padding-right: 2%;\"><\/i>Schneider, J., Stickdorn, M., Bisset, F., Andrews, K. &amp; Lawrence, A. (2010). This is service design thinking: Basics, tools, cases. BIS Publishers.<\/li>\n<li><i class=\"fa fa-angle-right\" style=\"color: #14a99f; padding-right: 2%;\"><\/i>Stickdorn, M., Lawrence, A., Hormess, M. E. &amp; Schneider, J. (2018). This is service design doing: Applying service design thinking in the real world: A practitioners\u2019 handbook. O\u2019Reilly.<\/li>\n<li><i class=\"fa fa-angle-right\" style=\"color: #14a99f; padding-right: 2%;\"><\/i>Stickdorn, M., Hormess, M. E., Lawrence, A. &amp; Schneider, J. (2018). This is service design methods: A companion to this is service design doing: Expanded service design thinking methods for real projects. O\u2019Reilly Media, Inc.<\/li>\n<li><i class=\"fa fa-angle-right\" style=\"color: #14a99f; padding-right: 2%;\"><\/i>Norman, D. (2013). The design of everyday things (Rev. and expanded ed.). Basic Books.<\/li>\n<\/ul>\n<p>[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;Textbooks on creativity and ideation&#8221; tab_id=&#8221;1625492912632-8e02a4d9-d815&#8243;][vc_column_text css=&#8221;.vc_custom_1625573521673{padding-top: 10px !important;}&#8221;]<\/p>\n<ul class=\"fa-ul\" style=\"color: #8c8c8c;\">\n<li><i class=\"fa fa-angle-right\" style=\"color: #14a99f; padding-right: 2%;\"><\/i>Carlsen, A., Clegg, S. &amp; Gjersvik, R. (2012). Idea work: Lessons of the extraordinary in everyday creativity. Cappelen Damm akademisk.<\/li>\n<li><i class=\"fa fa-angle-right\" style=\"color: #14a99f; padding-right: 2%;\"><\/i>Knapp, J, Kowitz, B. &amp; Zeratsky, J. (2016). Sprint: How to solve big problems and test new ideas in just five days. Transworld Digital.<\/li>\n<\/ul>\n<p>[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;Guides and examples on service design in public services, available online&#8221; tab_id=&#8221;1624358992698-07f51ecf-b0d0&#8243;][vc_column_text]<\/p>\n<ul class=\"fa-ul\" style=\"color: #8c8c8c;\">\n<li><i class=\"fa fa-angle-right\" style=\"color: #14a99f; padding-right: 2%;\"><\/i><a href=\"https:\/\/www.nesta.org.uk\/toolkit\/designing-for-public-services-a-practical-guide\/\">Designing for public services (Nesta, Idea and Design for Europe)<\/a><\/li>\n<li><i class=\"fa fa-angle-right\" style=\"color: #14a99f; padding-right: 2%;\"><\/i><a href=\"https:\/\/www.gov.scot\/publications\/the-scottish-approach-to-service-design\/\">The Scottish approach to service design<\/a><\/li>\n<li><i class=\"fa fa-angle-right\" style=\"color: #14a99f; padding-right: 2%;\"><\/i><a href=\"https:\/\/oecd-opsi.org\/toolkits\/the-social-design-methods-menu\/\">The Social Design Methods Menu (Kimbell &amp; Julier, 2012)<\/a><\/li>\n<li><i class=\"fa fa-angle-right\" style=\"color: #14a99f; padding-right: 2%;\"><\/i><a href=\"https:\/\/www.undp.org\/content\/undp\/en\/home\/librarypage\/capacity-building\/global-centre-for-public-service-excellence\/DesignThinking.html\">Design Thinking for Public Service Excellence (UNDP)<\/a><\/li>\n<li><i class=\"fa fa-angle-right\" style=\"color: #14a99f; padding-right: 2%;\"><\/i><a href=\"https:\/\/www.forgov.qld.gov.au\/human-centred-design-resources\">Human Centred Design Toolkit (Queensland Government)<\/a><\/li>\n<li><i class=\"fa fa-angle-right\" style=\"color: #14a99f; padding-right: 2%;\"><\/i><a href=\"https:\/\/www.servicedesignmaster.com\/wordpress\/wp-content\/uploads\/2016\/10\/Public-Service-Design.-A-guide-for-the-application-of-service-design-in-public-organisations..pdf\">Public Service Design\u2014A guide for the application of service design in public organisations<\/a><\/li>\n<li><i class=\"fa fa-angle-right\" style=\"color: #14a99f; padding-right: 2%;\"><\/i><a href=\"https:\/\/oecd-opsi.org\/toolkits\/the-service-design-playbook\/\">The service design playbook (British Columbia Government Communications and Public Engagement)<\/a><\/li>\n<li><i class=\"fa fa-angle-right\" style=\"color: #14a99f; padding-right: 2%;\"><\/i><a href=\"https:\/\/lx.iriss.org.uk\/content\/journey-interface-how-public-service-design-can-connect-users-reform\">The journey to the interface (DEMOS)<\/a><\/li>\n<li><i class=\"fa fa-angle-right\" style=\"color: #14a99f; padding-right: 2%;\"><\/i><a href=\"https:\/\/www.designit.com\/work\/designing-out-waiting-times\">Designing out waiting times for breast cancer (Designit)<\/a><\/li>\n<\/ul>\n<p>[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;Guides and online resources on service design (generic)&#8221; tab_id=&#8221;1624359048171-2eab93da-bf69&#8243;][vc_column_text]<\/p>\n<ul class=\"fa-ul\" style=\"color: #8c8c8c;\">\n<li><i class=\"fa fa-angle-right\" style=\"color: #14a99f; padding-right: 2%;\"><\/i><a href=\"https:\/\/www.designcouncil.org.uk\/sites\/default\/files\/asset\/document\/DesignCouncil_Design%20methods%20for%20developing%20services.pdf\">An introduction to service design and a selection of service design tools (Design council, UK)<\/a><\/li>\n<li><i class=\"fa fa-angle-right\" style=\"color: #14a99f; padding-right: 2%;\"><\/i><a href=\"https:\/\/dschool.stanford.edu\/resources\/design-thinking-bootleg\">Design thinking bootleg (Dschool, Stanford)<\/a><\/li>\n<li><i class=\"fa fa-angle-right\" style=\"color: #14a99f; padding-right: 2%;\"><\/i><a href=\"https:\/\/oecd-opsi.org\/toolkits\/jamk-service-design-toolkit\/\">JAMK Service Design Toolkit (JAMK University of Applied Sciences)<\/a><\/li>\n<li><i class=\"fa fa-angle-right\" style=\"color: #14a99f; padding-right: 2%;\"><\/i><a href=\"https:\/\/www.nesta.org.uk\/toolkit\/playbook-for-innovation-learning\/\">Playbook for innovation learning (NESTA)<\/a><\/li>\n<li><i class=\"fa fa-angle-right\" style=\"color: #14a99f; padding-right: 2%;\"><\/i><a href=\"https:\/\/servicedesigntools.org\/\">Open collection of tools and tutorials<\/a><\/li>\n<li><i class=\"fa fa-angle-right\" style=\"color: #14a99f; padding-right: 2%;\"><\/i><a href=\"https:\/\/www.liveworkstudio.com\/tools\/\">Tools made available from Live works design agency<\/a><\/li>\n<li><i class=\"fa fa-angle-right\" style=\"color: #14a99f; padding-right: 2%;\"><\/i><a href=\"https:\/\/toolbox.hyperisland.com\/\">Hyper Island Toolbox<\/a><\/li>\n<li><i class=\"fa fa-angle-right\" style=\"color: #14a99f; padding-right: 2%;\"><\/i><a href=\"https:\/\/www.usability.gov\/\">Usability.gov<\/a><\/li>\n<\/ul>\n<p>[\/vc_column_text][\/vc_tta_section][\/vc_tta_accordion][\/vc_column][vc_column width=&#8221;1\/6&#8243;][\/vc_column][\/vc_row]<\/p>\n","protected":false},"excerpt":{"rendered":"<p>[vc_row][vc_column width=&#8221;1\/6&#8243;][\/vc_column][vc_column width=&#8221;4\/6&#8243;][vc_column_text]Below is an overview of selected literature and resources that may provide further inspiration and support to public service organisations that seek to learn more about service design.[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/6&#8243;][\/vc_column][\/vc_row][vc_row][vc_column width=&#8221;1\/6&#8243;][\/vc_column][vc_column width=&#8221;4\/6&#8243;][vc_tta_accordion active_section=&#8221;&#8221;][vc_tta_section title=&#8221;Textbooks on design thinking\/service design in public services&#8221; tab_id=&#8221;1497535689213-ef1e7c95-290a&#8221;][vc_column_text css=&#8221;.vc_custom_1625573175827{padding-top: 10px !important;}&#8221;] Bason, C. (2010). Leading public sector innovation: Co-creating for [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":146,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v24.5 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Resources - Service<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.co-val.eu\/service\/resources\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Resources - Service\" \/>\n<meta property=\"og:description\" content=\"[vc_row][vc_column width=&#8221;1\/6&#8243;][\/vc_column][vc_column width=&#8221;4\/6&#8243;][vc_column_text]Below is an overview of selected literature and resources that may provide further inspiration and support to public service organisations that seek to learn more about service design.[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/6&#8243;][\/vc_column][\/vc_row][vc_row][vc_column width=&#8221;1\/6&#8243;][\/vc_column][vc_column width=&#8221;4\/6&#8243;][vc_tta_accordion active_section=&#8221;&#8221;][vc_tta_section title=&#8221;Textbooks on design thinking\/service design in public services&#8221; tab_id=&#8221;1497535689213-ef1e7c95-290a&#8221;][vc_column_text css=&#8221;.vc_custom_1625573175827{padding-top: 10px !important;}&#8221;] Bason, C. 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Leading public sector innovation: Co-creating for [&hellip;]","og_url":"https:\/\/www.co-val.eu\/service\/resources\/","og_site_name":"Service","article_modified_time":"2021-07-06T14:51:12+00:00","og_image":[{"width":1920,"height":400,"url":"https:\/\/www.co-val.eu\/service\/wp-content\/uploads\/sites\/4\/2021\/07\/Resources-2.png","type":"image\/png"}],"twitter_card":"summary_large_image","twitter_misc":{"Est. reading time":"3 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/www.co-val.eu\/service\/resources\/","url":"https:\/\/www.co-val.eu\/service\/resources\/","name":"Resources - Service","isPartOf":{"@id":"https:\/\/www.co-val.eu\/service\/#website"},"primaryImageOfPage":{"@id":"https:\/\/www.co-val.eu\/service\/resources\/#primaryimage"},"image":{"@id":"https:\/\/www.co-val.eu\/service\/resources\/#primaryimage"},"thumbnailUrl":"https:\/\/www.co-val.eu\/service\/wp-content\/uploads\/sites\/4\/2021\/07\/Resources-2.png","datePublished":"2021-06-23T12:35:51+00:00","dateModified":"2021-07-06T14:51:12+00:00","breadcrumb":{"@id":"https:\/\/www.co-val.eu\/service\/resources\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.co-val.eu\/service\/resources\/"]}]},{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/www.co-val.eu\/service\/resources\/#primaryimage","url":"https:\/\/www.co-val.eu\/service\/wp-content\/uploads\/sites\/4\/2021\/07\/Resources-2.png","contentUrl":"https:\/\/www.co-val.eu\/service\/wp-content\/uploads\/sites\/4\/2021\/07\/Resources-2.png","width":1920,"height":400},{"@type":"BreadcrumbList","@id":"https:\/\/www.co-val.eu\/service\/resources\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/www.co-val.eu\/service\/"},{"@type":"ListItem","position":2,"name":"Resources"}]},{"@type":"WebSite","@id":"https:\/\/www.co-val.eu\/service\/#website","url":"https:\/\/www.co-val.eu\/service\/","name":"Service","description":"Just another Co-VAL Sites site","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.co-val.eu\/service\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"}]}},"_links":{"self":[{"href":"https:\/\/www.co-val.eu\/service\/wp-json\/wp\/v2\/pages\/17"}],"collection":[{"href":"https:\/\/www.co-val.eu\/service\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.co-val.eu\/service\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.co-val.eu\/service\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.co-val.eu\/service\/wp-json\/wp\/v2\/comments?post=17"}],"version-history":[{"count":14,"href":"https:\/\/www.co-val.eu\/service\/wp-json\/wp\/v2\/pages\/17\/revisions"}],"predecessor-version":[{"id":151,"href":"https:\/\/www.co-val.eu\/service\/wp-json\/wp\/v2\/pages\/17\/revisions\/151"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.co-val.eu\/service\/wp-json\/wp\/v2\/media\/146"}],"wp:attachment":[{"href":"https:\/\/www.co-val.eu\/service\/wp-json\/wp\/v2\/media?parent=17"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}