Public Service Design
Service design is gaining attention as a promising approach for innovation and renewal of public services. This website clarifies the service design concept, and it provides access to resources and tools for the planning and implementation of service design projects. You will also find reflections on potential challenges involved, and access to various resources and literature providing sources for further learning. The content for this website is based on studies of service design conducted as part of the research project COVAL, funded through the EU-program Horizon 2020. The website presents extracts from the study’s tools-report, which can be downloaded here.