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We would like to personally thank everyone who joined the 2021 Digital Government Summit: Creating Services Together. We have had already outstanding feedback from many participants, who enjoyed the chance to hear such fascinating insights on how co-creation and design thinking are making European Public Services human-centric. A big thank you as well to all that […]
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Last month, during the 2021 Digital Government Summit, Co-VAL together with the Lisbon Council launched the new Policy Brief ‘The 2021 State of Co-Creation: Delivering Services Together’, an in-depth analysis of the state of co-creation in the 27 European Union member states, the United Kingdom and six leading cities (Amsterdam, Athens, Madrid, Milan, Paris and […]
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By Charlotte van Ooijen and David Osimo The COVID-19-induced lockdowns have drawn people all over the world into the digital realm. More than ever before, we work, shop and play online. During the first fiscal quarter of 2020, the video-conferencing app Zoom increased its customer base among businesses with more than 10 employees by 354 […]
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Last month, together with the Lisbon Council, we launched our newest Policy Brief ‘Co-Creation at Scale: How Service Design, Living Labs and Innovation Networks Help Public Servants Deliver Better Services – and How Those Services Can Be Made Sustainable’ In specific, Charlotte van Ooijen, senior research fellow, and Francesco Mureddu, director at the Lisbon Council, […]
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“Every time an App or website asks us to create a new digital identity or to easily log on via a big platform, we have no idea what happens to our data in reality. That is why the Commission will soon propose a secure European e-identity. One that we trust and that any citizen can […]
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In all five empirical case studies from Denmark, presented in the Public Deliverable ‘D6.1: 4th Empirical approach to value co-creation in public services: structural transformations’, the Co-VAL team focuses on examples of social innovation emerging in the interplay between the public sector and the third sector and/or civil society. Nevertheless, as Professor Lars Fuglsang, Postdoc […]
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by Prof. Dr. Ines Mergel The digital transformation of public administration is increasingly shifting the focus to competencies instead of processes and tasks. HR departments and managers must now consider in which areas their employees have special skills that can be adapted to meet the new challenges in a digitalised workplace. In the future, administrative […]
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In ‘The State of ‘Co-Creation:’ How Countries, Cities and Regions are Using New Thinking to Deliver Better Services’, Co-VAL’s newest Policy Brief, Anthony Arundel, Professorial Fellow at UNU-MERIT, Francesco Mureddu, Director at the Lisbon Council and David Osimo, Director of Research at the Lisbon Council, propose an eight-point programme for delivering co-creation in public administrations […]
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The ‘D2.7 Preliminary survey results report ‘provides the descriptive preliminary survey results of the main survey in Co-VAL’s WP2, on innovation and the use of co-creation methods, amongst public sector managers in municipalities and national government organizations. Six European countries participated in the survey, France, Hungary, Spain, the Netherlands, Norway and the UK. The countries […]
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In our latest report “Public Service Innovation Networks (PSINs): Collaborating for Innovation and Value Creation”, included in the Deliverable ‘D6.1: 4th Empirical approach to value co-creation in public services: structural transformations’, Benoît Desmarchelier, Faridah Djellal and Faïz Gallouj from the University of Lille, Center for Sociological and Economic Studies and Research (Clersé), address the issue […]
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