Service design is commonly seen to provide promising avenues for innovation and improvement of public services in policy documents and in research literature (Allio, 2014; Bason, 2010, 2014, 2017; Donetto, Pierri, Tsianakas, & Robert, 2015; Junginger & Sangiorgi, 2011; Junginger, 2017; Thomson & Koskinen, 2012). Technological developments and digitalization are also closely related to service […]

In the Public Deliverable D1.1 Literature review on public service reform models, Dr Kirsty Strokosch (University of Edinburg) reviewed the literature on the participation of citizens in the delivery and reform of public services under the five most influential frameworks of public service reform: New Public Administration, New Public Management, Public Value, New Public Service […]

Participation comes in many guises, being captured by a multitude of terms including involvement, engagement, empowerment, co-production, and more recently co-creation – each of which has its own distinct nuances.  It can be broadly defined as the process by which citizens can share power with public officials in taking substantive decisions or actions related to […]

There is sufficient evidence, drawn from surveys of innovation in the public sector and cognitive testing interviews with public sector managers, to develop a framework for measuring public sector innovation. Although many questions that are covered in the Oslo Manual guidelines for measuring innovation in the private sector can be applied with some modifications to […]

On December 13th, 2018, Co-VAL project organized its 1st webinar under the theme “Government Transformation: How Co-Creation Will Shape the Future of Value Creation in the Public Sector.” In case you didn’t have the chance to attend the live session or you just want to watch again the keynote speakers examine the burgeoning movement towards […]

Studying co-creation notion and its practical examples often leads us to previous work we find interesting and inspiring, and we believe it’s important to share. Today, we would like to show off the work of Dorthe Hedensted Lund, PhD, a senior researcher at the Section for Landscape Architecture and Planning, Institute of Geosciences and Natural […]

The 2018 11th CMI International Conference will focus on the digital economy and the digital single market in the EU as drivers of future innovation, competitiveness and growth. EU countries should exchange ideas on digitization policy development and facilitate joint initiatives. Participants will have the chance to discuss prospects and challenges towards digitization initiatives within […]